Comments on: What Should User Expectations Be When An Internet Service Is Free? http://www.musingsforadarkenedroom.com/musings/what-should-user-expectations-be-when-an-internet-service-is-free/ Fri, 16 Jul 2010 02:07:17 +0000 hourly 1 http://wordpress.org/?v=3.0 By: Jon http://www.musingsforadarkenedroom.com/musings/what-should-user-expectations-be-when-an-internet-service-is-free/comment-page-1/#comment-3276 Jon Wed, 23 Sep 2009 04:34:52 +0000 http://www.musingsforadarkenedroom.com/?p=1112#comment-3276 I think that while these services are free, they are free because of the revenue we and others generate by being on them. So in essence they are making money because of you, therefore they should support their revenue stream. I think that while these services are free, they are free because of the revenue we and others generate by being on them. So in essence they are making money because of you, therefore they should support their revenue stream.

]]> By: Werewolf Costume http://www.musingsforadarkenedroom.com/musings/what-should-user-expectations-be-when-an-internet-service-is-free/comment-page-1/#comment-3220 Werewolf Costume Sat, 19 Sep 2009 14:23:22 +0000 http://www.musingsforadarkenedroom.com/?p=1112#comment-3220 I can fully understand how frustrating it is when services go bad. Imagine if Gmail was to screw up - the information I'd lose would be totally priceless - its a free service which really means you have nothing to claim when things go wrong. I can fully understand how frustrating it is when services go bad. Imagine if Gmail was to screw up – the information I’d lose would be totally priceless – its a free service which really means you have nothing to claim when things go wrong.

]]> By: Adam http://www.musingsforadarkenedroom.com/musings/what-should-user-expectations-be-when-an-internet-service-is-free/comment-page-1/#comment-3182 Adam Thu, 17 Sep 2009 20:12:31 +0000 http://www.musingsforadarkenedroom.com/?p=1112#comment-3182 I think Twitter has an obligation to support it's customers just as any other business. As Twitter users we have invested time and effort into our networks and although it's a free service our participation is a benefit to Twitter as well. I assume Twitter is eventually, planning on making money. At that point all Twitter users will be helping them make that money through our participation. I guess my point is that both Twitter and its users are benefiting so not only does Twitter owe its users good customer support, they better deliver it or they might lose the people that make it successful. I think Twitter has an obligation to support it’s customers just as any other business. As Twitter users we have invested time and effort into our networks and although it’s a free service our participation is a benefit to Twitter as well. I assume Twitter is eventually, planning on making money. At that point all Twitter users will be helping them make that money through our participation.

I guess my point is that both Twitter and its users are benefiting so not only does Twitter owe its users good customer support, they better deliver it or they might lose the people that make it successful.

]]> By: Tweets that mention What Should User Expectations Be When An Internet Service Is Free? -- Topsy.com http://www.musingsforadarkenedroom.com/musings/what-should-user-expectations-be-when-an-internet-service-is-free/comment-page-1/#comment-3156 Tweets that mention What Should User Expectations Be When An Internet Service Is Free? -- Topsy.com Wed, 16 Sep 2009 16:22:24 +0000 http://www.musingsforadarkenedroom.com/?p=1112#comment-3156 [...] This post was mentioned on Twitter by Terry Van Horne, Terry Van Horne, Terry Van Horne, FollowTorontoand others. FollowToronto said: Apparently... none if it's twitter ~ What Should User Expectations Be When An Internet Service Is Free? ~ http://rt2.ca/1w [...] [...] This post was mentioned on Twitter by Terry Van Horne, Terry Van Horne, Terry Van Horne, FollowTorontoand others. FollowToronto said: Apparently… none if it's twitter ~ What Should User Expectations Be When An Internet Service Is Free? ~ http://rt2.ca/1w [...]

]]> By: Anna http://www.musingsforadarkenedroom.com/musings/what-should-user-expectations-be-when-an-internet-service-is-free/comment-page-1/#comment-3155 Anna Wed, 16 Sep 2009 16:09:36 +0000 http://www.musingsforadarkenedroom.com/?p=1112#comment-3155 I think Justin has a point with "free is free". However, if Twitter wants to make money and stay afloat, they need their users to stay so their revenue will stay (ads not being seen won't be purchased anymore). That being said, it sounds like if Twitter would simply create a more user-friendly support system, it would consume less of their resources going back and forth with people, and would fit better into that "free" model. I think Justin has a point with “free is free”. However, if Twitter wants to make money and stay afloat, they need their users to stay so their revenue will stay (ads not being seen won’t be purchased anymore).

That being said, it sounds like if Twitter would simply create a more user-friendly support system, it would consume less of their resources going back and forth with people, and would fit better into that “free” model.

]]> By: What Should User Expectations Be When An Internet Service Is Free? Filed Under (Musings) by Mike Wilton on 14-09-2009 Tagged Under : twitter - information web http://www.musingsforadarkenedroom.com/musings/what-should-user-expectations-be-when-an-internet-service-is-free/comment-page-1/#comment-3126 What Should User Expectations Be When An Internet Service Is Free? Filed Under (Musings) by Mike Wilton on 14-09-2009 Tagged Under : twitter - information web Tue, 15 Sep 2009 05:04:06 +0000 http://www.musingsforadarkenedroom.com/?p=1112#comment-3126 [...] View original here:  What Should User Expectations Be When An Internet Service Is Free? Filed Under (Musings) by Mike Wil... [...] [...] View original here:  What Should User Expectations Be When An Internet Service Is Free? Filed Under (Musings) by Mike Wil… [...]

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